ROH Friends Booking Period 3 - Update:Page is working again!

Update :-) (ok, so maybe you are getting bored with reading this, but believe me to us ...thousands and thousands of friends this is stressful and verrrry important! As I was mentioning earlier today when the problems started, even if IT failed, you can still always count on the ROH customer service! And just to make sure that my complaint is not misunderstood and that people make the difference between crappy IT and good staff here is a thank you for the quick reaction of the ROH Sales staff:

Email received 9,05, which i only saw now:

"Thank you for your email.Unfortunately several customers have reported problems with the waitingroom and we are monitoring this closely. Please let us have a telephone number that we can contact you on and someone will phone you to take thebooking.

Kind regards,
Maria Perez
Online Sales Royal Opera House Box Office"

I am glad I was able to sort myself out in the end but always good to know they are there to help when you need them :-)

Update 10,20 - 2h 30min later -Site working properly again (my guess is because people stopped trying and it was able to cope with the reduced traffic) .Whatever the reason, it is the first time it took me so long to buy tickets. Got Trovatore,Lohengrin, Elisir... Didn't try Capuleti y Montecchi (the period bestseller I am sure), but apart from that one, Trovatore seems to be the one selling fast. And no, I won't be telling where i am sitting ;-))) suffice to say i didn't get great tickets, but i can't pay 150. There are plenty at less, but as mentioned, not many of those left. Though, if you want to give Lohengrin or Elisir a try, still decent priced tickets available even in stalls circle.

Update 9,30 Waiting room is still working fine.. crossing fingers :-)...betchya i will not be getting my desired cheepy seats anyway.... sigh
Update 9.15... waiting page seems to be working again... but i would still keep a hand on the phone...



Well, whoever the IT people are who are working the ROH website, they surely did it this time!! The one institution one could always, with patience, use the internet booking system with was the ROH. Thanks to whoever the new webmasters are, that is no longer the case.

Dear friends, forget on line, please pick up your phones and call the Box Office. At least the Box Office staff is the same nice and efficient staff as usual. I am just sorry for the hellish day they are having as well because of this.


+44 (0)20 7304 4000


+44 (0)20 7304 4004

And I hope the decisionmakers at the ROH reconsider collaborating with the makers of this IT mess!! The institution and its public certainly deserve better.

PS. I haven't made my bookings yet either....just trying to be patient....